Return Costs

We hope you don't have to return an item, but if you do, see the guidelines below.

Europe

If you want to return a product within our return policies, we are making this easy for you. Instead of stating return costs in case by case for each customer, we are offering a fixed price for everyone. The return costs are calculated by 10% of the product price, with a minimum of €49 and a maximum of €199. No matter the product size and weight. We do not refund shipping fees if any.

We require that we use our choice of carrier so we can handle the VAT refund for your return. This will be your cheapest and most convenient way for you, we promise. If you for some reason are sending the product back via your own choice of carrier, we will not be able to deduct the customs fees (if any).

Global

For return costs, please get in touch with us for an individual quote. 

For tax/vat refunds under DAP orders, you will need to apply for a refund from your local government after you have sent us your return. 

USA

If you want to return a product within our return policies, we are making this easy for you. Instead of stating return costs on a case-by-case basis for each customer, we are offering a fixed price for everyone. 

The return costs are calculated by 5% of the product price, with a minimum of $49 and a maximum of $199. No matter the product size and weight. We require that we use our choice of carrier so we can handle your return in the most efficient and seamless way. This will be the cheapest and most convenient way for you. 

If you for some reason are sending the product back via your own choice of carrier, please let us know in advance so we can arrange with the warehouse.

Canada

If you want to return a product within our return policies, we are making this easy for you. Instead of stating return costs in case by case for each customer, we are offering a fixed price for everyone. The return costs are calculated by 15% of the product price, with a minimum of $99. No matter the product size and weight.

We require that we use our choice of carrier so we can handle the VAT refund for your return. This will be your cheapest and most convenient way for you, we promise. If you for some reason are sending the product back via your own choice of carrier, we will not be able to deduct the customs fees (if any).

Deutschland

Wir vereinfachen unsere Konditionen für Rückgaben, die unsere Rückgabebedingungen erfüllen. Statt Rücksendekosten, die pro Einzelfall kalkuliert werden, bieten wir eine einfache Berechnungsgrundlage: 10% vom Produktpreis, aber minimal €29 und maximal €99 unabhängig von der Größe oder vom Gewicht des Pakets.

Hinweis: Diese Gebühren gelten nur für Kunden aus Deutschland.

Rückgaben erfolgen über unseren gewählten Spediteur, damit wir die USt.-Erstattung Ihrer EU-Rückerstattung ordnungsgemäß abfertigen können. Wir garantieren Ihnen, das ist die einfachste und günstigste Prozedur für Sie. Für nicht-EU Kunden können wir leider keine USt., Zoll oder andere Gebühren rückerstatten. Für diese müssen Sie sich an Ihre lokale Verwaltung nach dem Rückversand wenden.

Falls Sie die Ware eigenmächtig über Ihren präferierten Spediteur zurücksenden, werden wir ggf. anfallende Gebühren von der Rückerstattung abziehen.

Norge

Dersom du vil returnere et produkt innen våre returvilkår, gjør vi det enkelt for deg. I stedet for å sette returkostnader i hvert enkelt tilfelle, gir vi en fast pris for alle. Returkostnaden kalkulert med 10% av produktprisen, med et minimum på 499,- og maksimum på 1900,-. Uansett produktstørrelse og vekt. Vi refunderer ikke fraktkostnader om der har vært en.

Vi krever å bruke vår transportør for å håndtere MVA refusjon for den fulle refusjonen vi skylder deg. Dette vil være ditt billigste og smidigste valgt, det lover vi deg. Dersom du sender varene meg egen fraktmetode vil du måtte søke om MVA refusjon hos tollmyndighetene.