In order for a return to be valid within our return policies, it must dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order. Both product and packaging must be complete and in the same condition as when you received it. Returns that do not fulfill those requirements will be shipped back at the customer’s expense, or we will deduct a percentage of the refund. The returned goods will be closely checked for completeness and possible damages before we make the refund.
We do not offer returns for business customers.
Please contact firstname.lastname@example.org in advance regarding any returns to be accepted and Arendal Sound will handle all returns with our carrier, from our side. Please see the section for return costs.