I Have Some Items to Ship Back to Arendal and I Have Received an Email from UPS/DHL, What Do I Do?

UPS

For most of the return shipments within EU, we use UPS for the return.

Please click the link in the email from UPS and make the pickup arrangement that suits you best.

DHL

For returns outside EU we use mostly DHL for the return.

Please click the link in the email from DHL and make the pickup arrangement that suits you best.

You will have to print the shipping label (page 1), note to the courier (page 2) and three proforma invoices. 

Attach the shipping label and two proforma invoices visible in a transparent plastic pouch on the outside of the parcel.

Page 2 (To be handled to the courier) and one proforma invoice is to be handled to the courier when he pick up the shipment.

If you are unable to print the papers, please contact DHL locally and they will print the papers for you. Use the Pickup Confirmation Number as a reference.